"Our mission is to bring comfort, dignity, and connection to families facing memory loss challenges by providing thoughtful products, practical tools, and emotional support."

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Discover the comfort and convenience of a power lift recliner. Enjoy effortless relaxation with our expertly designed furniture piece.

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Frequently Asked Questions

Do you sell products directly?

We offer a mix of products: some are shipped directly from our partners (dropshipping), while others link to Amazon as an affiliate.

How do I know whether a product is dropshipped or from Amazon?

Each product page will clearly indicate if it is fulfilled by a third-party supplier or through Amazon.

Is it safe to order from this site?

Yes! We use secure checkout for our dropshipped items and link directly to Amazon for affiliate products.

How do you ship my order?

Shipping Policy

Last updated: May 24, 2025

At The Memory Care Support Store, we partner with trusted suppliers and platforms to deliver a wide range of products. Depending on the item, your order may be fulfilled through dropshipping or via Amazon affiliate links. Below is a breakdown of our shipping practices for both methods:

Dropshipped Products

  • Processing Time: Orders are typically processed within 2–5 business days.
  • Shipping Time: Delivery usually takes 7–21 business days, depending on your location and the supplier’s warehouse location.
  • Tracking: Most dropshipped orders include tracking. You will receive tracking details once your order has shipped.
  • Multiple Shipments: If your order includes multiple items, they may arrive in separate packages.

Amazon Affiliate Products

  • Items purchased through Amazon links are sold and shipped directly by Amazon or third-party Amazon sellers.
  • Shipping times, costs, and policies (including Prime delivery) are governed by Amazon's own policies.
  • If you have questions or issues with an Amazon affiliate product, please contact Amazon Customer Service directly.

International Shipping

  • Dropshipped items may be available for international shipping, but delivery times and availability vary by product and destination.
  • Amazon affiliate products follow Amazon's international shipping rules and availability.

Delays & Exceptions

  • Occasionally, shipping delays may occur due to customs, weather, or high demand.
  • We are not responsible for delays once the package has been handed over to the shipping carrier.

Questions?

If you have any questions about the shipping status of your order, feel free to contact us at mcss@gmail.com.

See all our FAQs here!

Hopefully we answered all your questions, but if we didn't, then check our Frequently Asked Questions page here.

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Practical Tools and Compassionate Support for Every Step of the Journey

What Our Customers Say

I absolutely love the quality of these products. They've exceeded my expectations in every way.
Sarah J.
The customer service was excellent and the product arrived quickly. I'll definitely be shopping here again.
Michael T.
These products have made such a difference in my daily routine. I can't recommend them enough.
Emily R.

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